GBP Audit
This is a sample report for a made-up café, so its IDs are placeholders. Run one for your business

Profile audit

Sunrise Corner Café

Cafe · 14 Example Lane, Koregaon Park, Pune, Maharashtra 411001

4.2 from 64 reviews

Needs work

Most of the lost points are in owner engagement and photos.

Where the points went

Profile basics 36 / 52
Photos 6 / 12
Reviews 17 / 26
Owner engagement 4 / 10

Fix these first

The changes worth the most points on this profile.

  1. +6

    Photos

    The listing has 23 photos, grouped as Food & drink, Vibe, Menu and By owner.

    Work up to 50+ photos: the outside (so people recognise you), the inside, the team, and your products or finished work. Add 3–5 new ones a week rather than all at once.

  2. +6

    Owner replies

    The owner replied to 17 of the last 50 reviews; 33 are still waiting for a reply.

    Reply to every review within 48 hours. Thank people by name, mention what they bought, and answer complaints calmly with a way to put it right. Replies show future customers that someone is listening.

  3. +5

    Average rating

    The average rating is 4.2 stars, and 7 reviews are 1 or 2 stars. Businesses under “People also search for” average 4.4.

    Ask every customer for a review right after the sale or job (a QR code at the counter or a link on WhatsApp works well). Reply calmly to low ratings and fix what they point to.

Full checklist

All 12 checks, what we found on this listing, and what to do next.

Profile basics 36 / 52

Profile claimed

12 / 12

The listing is claimed and managed by an owner.

Keep at least two people as owners or managers so a staff change never locks you out.

Categories

5 / 8

The primary category is “Cafe”. Secondary: Coffee shop.

Add 2–4 secondary categories for services you actually offer. Look at the top three competitors in the local map results for ideas. Categories strongly shape which searches you appear in.

Business description

4 / 8

The description is only 76 of the 750 characters Google allows.

Write a 600–750 character description: what you do, who you serve, the areas you cover and what makes you different. Use the words customers search for, written naturally, with no links or keyword lists.

Opening hours

3 / 7

Opening hours are missing for Sunday.

Add hours for all seven days and mark the days you're shut as Closed. Then set special hours before holidays.

Website link

4 / 7

The website link (sunrisecorner.example) uses http, not https.

Move the site to https and update the link, so browsers don't warn visitors that it isn't secure.

Phone number

5 / 5

A phone number is listed (020 0000 0000).

Make sure this number matches your website and directory listings exactly, and that it's answered during opening hours.

Attributes

3 / 5

4 attributes are switched on, including Dine-in, Takeaway and Delivery.

In the profile editor, go through every attribute Google offers for your category (payments, accessibility, amenities, service options) and switch on each one that's true.

Photos 6 / 12

Photos

6 / 12

The listing has 23 photos, grouped as Food & drink, Vibe, Menu and By owner.

Work up to 50+ photos: the outside (so people recognise you), the inside, the team, and your products or finished work. Add 3–5 new ones a week rather than all at once.

Reviews 17 / 26

Average rating

5 / 10

The average rating is 4.2 stars, and 7 reviews are 1 or 2 stars. Businesses under “People also search for” average 4.4.

Ask every customer for a review right after the sale or job (a QR code at the counter or a link on WhatsApp works well). Reply calmly to low ratings and fix what they point to.

Number of reviews

6 / 10

The listing has 64 reviews. Businesses under “People also search for” have a median of 148.

Set up a simple routine to reach 100 reviews: send your direct review link after every sale or job. Don't offer rewards or pick who you ask; Google removes reviews collected that way.

Review freshness

6 / 6

The newest review is 9 days old, and 4 of the last 50 reviews arrived in the past 30 days.

Keep this pace. A steady trickle of reviews beats a burst followed by silence.

Owner engagement 4 / 10

Owner replies

4 / 10

The owner replied to 17 of the last 50 reviews; 33 are still waiting for a reply.

Reply to every review within 48 hours. Thank people by name, mention what they bought, and answer complaints calmly with a way to put it right. Replies show future customers that someone is listening.

Review sentiment

How the latest 50 reviews feel, covering about 10 months. A worked example of what Google Gemini returns. Reviewer names are never sent.

60%

of the latest 50 reviews are positive

Steady

Newest 25: 60% positive. The 25 before: 60%.

Positive
30 60%
Neutral
2 4%
Mixed
13 26%
Negative
5 10%

In short

Customers love the filter coffee, the fresh bakes and the friendly staff, and most reviews are warm. The repeated complaints are slow service at busy times, cramped or noisy seating, and prices for the portion size. Speeding up service on weekend mornings would fix the most common complaint.

What customers love

  • Filter coffee 12 reviews

    “Best filter coffee in the area”

  • Breakfast and bakes 12 reviews

    “Fresh bakes every morning”

  • Staff 8 reviews

    “Staff are always smiling”

  • Seating and noise 3 reviews

    “Plenty of plug points”

  • Service speed 2 reviews

    “quick service on a weekday morning”

What customers complain about

  • Service speed 5 reviews

    “We waited 20 minutes just to order”

  • Seating and noise 5 reviews

    “Seating is a bit cramped”

  • Prices 4 reviews

    “slightly pricey for the portion size”

  • Breakfast and bakes 2 reviews

    “Found a hair in my food”

  • Staff 2 reviews

    “nobody checked on us”

Suggested replies

12 waiting for a reply

Drafts for the newest negative or mixed reviews the owner hasn't answered yet. Read and adjust before posting.

8 May 2026

Very slow service. We waited 20 minutes just to order.

Suggested reply

We're sorry you waited 20 minutes just to place your order. That's far too long, and we understand the frustration. Thank you for telling us; we've shared it with the team running our busy hours. If you're willing to give us another try, please ask for the manager on duty so we can look after you.

15 Mar 2026

Found a hair in my food. Staff apologised but didn't replace it.

Suggested reply

We're very sorry about the hair in your food, and that the dish wasn't replaced. That should never happen, and it should have been remade straight away. Thank you for raising it; we've passed it on to our kitchen team. Please get in touch with us so we can make this right.

1 Feb 2026

Overpriced for the portion size and the table was not clean.

Suggested reply

Thank you for the honest feedback. We're sorry the table wasn't clean when you sat down and that the portion didn't feel worth the price. Both points have gone to the team. We'd really like the chance to give you a better visit, so please do get in touch.

29 Sept 2026

Coffee was great but the service was slow when it got busy.

Suggested reply

Thank you for the kind words about our coffee, and sorry the service slowed down when we got busy. That isn't the experience we want for anyone, and we've shared your feedback with the team. We'd love to welcome you back and get it right.

Listing data

Everything we read from the public Google listing, collected 1 Nov 2026, 2:18 pm IST.

Business details

Name
Sunrise Corner Café
Primary category
Cafe
Other categories
Coffee shop
Address
14 Example Lane, Koregaon Park, Pune, Maharashtra 411001
City, state, PIN
Pune · Maharashtra · 411001 · IN
Area
Koregaon Park
Phone
020 0000 0000
Price range
₹200–400
Status
Operating
Ownership
Claimed

Profile IDs and links

The identifiers Google uses for this listing, with ready-made links for review requests, citations and tracking.

Place ID Used by the Places API, review links and most local SEO tools.
ChIJ0000000000000000000000
CID The listing's customer ID. The link opens it straight in Google Maps.
1000000000000000000
Google ID (FID) The feature ID inside Google Maps links (the 0x…:0x… part).
0x0000000000000000:0x0000000000000000
Knowledge Graph ID Opens the business's knowledge panel in Google Search.
/g/00000000000
Coordinates The pin's latitude and longitude.
18.536200, 73.893500

Opening hours

1 day missing
Monday 8 AM to 10 PM
Tuesday 8 AM to 10 PM
Wednesday 8 AM to 10 PM
Thursday 8 AM to 10 PM
Friday 8 AM to 10 PM
Saturday 8 AM to 10 PM
Sunday Not listed

Photos

23 photos on the listing

Towards 100 photos23%

Photo sections on Google

Food & drinkVibeMenuBy owner

Description

76 / 750
Neighbourhood café serving filter coffee, fresh bakes and all-day breakfast.

Reviews

4.2

64 reviews on Google

5
38
4
13
3
6
2
3
1
4
Owner reply rate
34%
17 of the last 50 reviews
Newest review
9 days
since it was posted
Past 30 days
4
of the last 50 reviews

Topics Google highlights

filter coffee 11breakfast 8pancakes 5service 5wait time 3

Review activity

The latest 50 reviews, month by month, back to Jan 2026.

Reviews a month
5
on average over this period
Owner reply time
2 days
typical wait for a reply
Recent average
4.3
stars, vs 4.2 overall
With photos
12
of the latest 50 reviews

Words customers use most (number of reviews)

coffee 13good 9great 7staff 7service 6food 5breakfast 4filter 4fresh 4slow 4best 3cold 3friendly 3loved 3

Posts and updates

Last post 6 weeks ago
  1. Dec 25 0
  2. Jan 26 0
  3. Feb 26 0
  4. Mar 26 0
  5. Apr 26 0
  6. May 26 0
  7. Jun 26 1
  8. Jul 26 1
  9. Aug 26 0
  10. Sept 26 1
  11. Oct 26 0
  12. Nov 26 0
Posts found
3
recent posts Google shows
Latest post
6 weeks
ago
Last 30 days
0
posts
Last 90 days
1
post
  • 6 weeks ago

    Monsoon special: a filter coffee and banana bread combo, all week long.

  • 3 months ago

    Thank you, Koregaon Park, for four lovely years of coffee and conversations.

  • 5 months ago

    Fresh croissants out of the oven every morning from 8 AM.

Aim for at least one post a week. A profile that posts regularly looks open and cared for.

Latest reviews

6 of 10 without a reply

The 10 newest reviews and whether the owner answered. Reviewer names are left out.

9 days ago

Best filter coffee in the area. The banana bread is a must.

Owner replied

2 weeks ago

Cosy spot for a slow breakfast. Staff remembered my order on the second visit.

No reply yet

3 weeks ago

Good pancakes, a bit of a wait on Sunday morning.

No reply yet

4 weeks ago

Lovely place to work from for a couple of hours. Plenty of plug points.

Owner replied

5 weeks ago

Coffee was great but the service was slow when it got busy.

No reply yet

6 weeks ago

Rating only, no written review.

No reply yet

6 weeks ago

Nice vibe and friendly people. Parking is tricky.

Owner replied

7 weeks ago

Their cold coffee is excellent. Will be back.

No reply yet

8 weeks ago

Great breakfast menu with good vegetarian options.

No reply yet

2 months ago

Waited 25 minutes for a sandwich and nobody checked on us.

Owner replied

Attributes

4 on · 2 off

Service options

Dine-inTakeawayDeliveryOutdoor seating

Accessibility

Wheelchair-accessible entrance

Offerings

Coffee

How you compare

Businesses Google shows under “People also search for” on this listing.

BusinessRatingReviews
Sunrise Corner CaféYou
4.2 64
Morning Ritual Coffee 4.6 389
Copper Kettle Bakehouse 4.5 212
Little Leaf Café 4.4 148
Second Shot Espresso Bar 4.3 96
Bean & Banter 4.1 57

4 of 5 have more reviews than you, and 4 have a higher rating.

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